Funding Information

Co-contribution fees are required under Queensland Government programs to help cover part of the cost of training and reflect the value of gaining skills that can lead to better job opportunities and higher earnings. Co-contribution fees apply to the Career Start program, while VET in Schools programs are fully fee-free for eligible participants.

The co-contribution fee can be paid by your employer, a family member, a friend, or another organisation, but it cannot be paid or waived by the RTO or anyone connected to it.

Fee Structure

Note: Fees for School-Based Apprenticeships and VET in Schools programs are fully fee-free for eligible participants. You may also be eligible for fee-free training under initiatives such as Free Apprenticeships for Under 25s for certain qualifications. For more details on co-contribution fees for each qualification, please visit the Career Start Program Funding details.

What Co-Contribution Fees Cover

Co-contribution fees help cover the costs of tuition, learning materials, resources, any required licences, and transport for students in regional or rural areas. These fees ensure students have access to the tools, support, and travel assistance needed to complete their qualification successfully.

Concessions & Priority Population Group (PPG)

Participants who fall under concessional categories or the Priority Population Group (PPG) may be eligible for reduced co-contribution fees. This includes:

• Concessional Students: Eligible for a 40% reduction on Career Start fees.
• Priority Population Group (PPG) Participants: May receive additional fee reductions or exemptions as determined by the Queensland Government program requirements.

Eligibility for concessions is confirmed during the pre-enrolment process and documented before the commencement of training. For more information, please see the Career Start Program Funding details.

When and How We Collect Co-Contribution Fees

For Apprentices and Trainees, co-contribution fees are charged per unit at the commencement of each unit. For General Training Pathways, 30% of the fee is charged at the beginning of training and the remaining 70% at completion.

Payments are accepted via bank transfer, with the payment details provided at the start of training or in the tax invoice. The individual or organisation responsible for the payment—such as an employer, family member, friend, or other party—will be confirmed during enrolment and can be changed by notifying us via email at admin@tactilelearning.com.au or by calling us at 07 3348 3101.

Refund Policy

At Tactile Learning (RTO 30922), we want to make sure our students and employers are treated fairly. Our refund policy follows the Standards for RTOs 2025 and the Queensland Skills Assure Supplier Policy (1 July 2025).

Full Refund

You will receive a full refund of any co-contribution fees if:

• You cancel your enrolment before training starts, or
• Tactile Learning cancels or cannot deliver the course as agreed.

Refunds are processed within 14 business days of receiving your request.

Partial (Proportionate) Refunds

If you withdraw after training has started, you may receive a partial refund based on the units that have not yet been delivered or assessed.

Employer or Industry Payments

If an employer or industry partner has paid extra fees beyond the government subsidy and student co-contribution, they will receive a refund for any training not delivered or overpayments made.

No Refunds

Refunds will not be provided where:

• All training for the unit(s) has been delivered;
• The student is withdrawn due to misconduct; or
• The refund request is made more than 3 months after withdrawal.

How to Request a Refund

To request a refund, email admin@tactilelearning.com.au with your:

• Full name
• Course name
• Reason for refund

We’ll assess your request and respond within 14 business days.